Lab Courtesy & Etiquette

The SCS staff is here to serve you! We need your cooperation in order to give you the best possible service. The time we do not have to spend enforcing policy and cleaning, we are able to dedicate to making your Student Computing Facility experience a pleasurable and productive one.

Etiquette

1. BE COOL! Identification is required to ensure only authorized use of your facility. Your fees support the facility, help us make the best use of your $$.

2. BE COURTEOUS! Cellular phones should be turned down as low as possible. Use them only in the designated phone area or outside of the lab.

3. When seeking assistance from Help Desk Staff, treat them with the same dignity and respect you wish to be treated. They will in turn give you service with a smile. They are here to assist you, and will do so to the best of their ability.

4. BE SMART! Someone else will use the system after you; please leave the PC and workspace the way you would like to find it. Customizing the computer system and desktop is not authorized.

5. When completing your work please close the program(s) you are using.

6. If you encounter a problem with the computer, report it to the Help Desk immediately!

7. If the metal plate comes off of your diskette please notify SCS staff.

8. BE CLEAN! Remember that first grade teacher? She/he said, “Please clean mud from boots/shoes before entering the room. Please return the chair under the table when you leave, and do remember your personal items when leaving your work area.”

9. Observe the food/drink prohibition policy. Food bits damage the computers, especially monitors, keyboards, and mice. Spilled liquids can destroy electronic equipment while posing an increased hazard from electrical shock. Please no food or drinks!

10. Touching the monitor screen leaves behind oil from the hands. This oil impairs other users from effectively using the system and can cause potential damage to the monitor.

General Policy Statement

The UTSA Student Computing Services are available to all UTSA students on a first-come, first-served basis. Students must be able to provide proof of current UTSA enrollment (see any UTSA Bulletin/Catalog for mandatory ID information), and may be asked to show their UTSACard. To ensure that all students have equal access to the equipment, any PC, or MAC that is left unattended for 10 minutes will be reset. Any books, notebooks, or other materials will be collected and placed in the Lost and Found Box at the SCS service desk. If a diskette is in the computer, a reasonable attempt will be made to save any work left open and the diskette will be stored at the SCS service desk. If no diskette is in the computer, the work will not be saved. Users may occupy only one computer or terminal at a time. Please be considerate of others and return the machine to the Main Menu, Windows Program Manager, or Local> prompt so the computer is ready for the next user. Do not make any changes to configurations, such as screen colors, sizes, or positions.

To protect the hardware and minimize future costs, NO food or drinks are allowed in the computer labs. Drinks of any kind are no longer permissible; effective with the Summer 99 semester. Be courteous to others working in the facility and try not to disturb them by working loudly when in groups. Keep personal stereos with headphones turned down low. Anyone who is violating facility policies or disturbing other users may be asked to leave the lab, and escorted by campus police if necessary.